Have you ever used Amazon.com's phone support? Chances are that you haven't, since there is seldom a reason to contact support at all (which isn't accidental). If you do, well, maybe not surprisingly from a company that clearly places Customer Experience foremost in it's design considerations, it is likely to be one of the best phone support experiences you've ever had. You can call the traditional 1-800 number, if that takes your fancy, but (and it's always about choice) you can alternatively choose to enter a brief description of the issue, the item that has the problem and your own call back number and have Amazon Support contact you instead. The call back was literally instantaneous, I was immediately connected with a person who knew:
If only from the cost perspective, I am surprised this isn't a more wildly adopted standard for phone interactions from even poor experience companies. Kudos to Amazon for this "innovation". I love it, and I've used the time and energy I've saved to promote my favorite online retailer. |
Monday, March 12, 2012
Don't Call Us, We'll Call You!
Labels:
Customer Service,
CX in Action
Location:
Novato, California
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